The Conversation Journal

The Customer Was Ready to Buy. So Why Did They Walk Away?
There is a particular kind of lost sale that businesses often explain too quickly. A customer walks in with interest. They are not there by accident. Something has brought them... Read more...
What Makes a Great Customer Conversation
Why some customer conversations consistently lead to sales, trust and loyalty while others don't. Every business has customer conversations. Some lead to confident decisions, loyal customers and long-term relationships. Others... Read more...